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Renewal Manager

USA

About The Position

Come Hack With Us!

Join us on our mission of protecting organizations against the most advanced attackers in the world!

Pentera is the leader in Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited.

We are a unicorn with more than 360 employees around the globe, with almost 1000 customers in production in over 50 countries! Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ. 

Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!


About the role:

We are looking for a driven, proactive, and talented individual to join our growing Customer Success organization as a Renewals Manager for the Americas and be a key player in developing and designing our customer renewal processes and playbooks.

Our Renewals Manager will play a critical role in ensuring customer satisfaction and retention by managing and driving the renewal process for our existing customers. You will report to the AVP of Customer Success, and work alongside amazing people who share a common goal in improving the cybersecurity resilience of our customers.


Roles and Responsibilities:

  • Design, develop, and implement efficient and effective renewal processes and playbooks tailored to Pentera's innovative approach.
  • Handle a high volume of renewals, managing multiple accounts and priorities to meet quarterly and annual targets.
  • Manage renewal negotiations with both channel partners and end users.
  • Analyze renewal data to identify trends, risks, and opportunities for improvement.
  • Provide regular reports on renewal metrics, performance, and forecasts to senior management
  • Work closely with the sales, customer success, finance, and product teams to ensure alignment and collaboration on renewal activities.

Requirements

Requirements:

  • 5+ years of experience in a renewals management, customer success, or account management role, within the cybersecurity industry.
  • Strong negotiation and contract management skills.
  • Excellent communication and relationship-building abilities, particularly with C-level executives.
  • Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
  • Familiarity with CRM and renewals management tools used in the industry, i.e Salesforce.
  • Proven experience working collaboratively across departments, including sales, customer success, and finance.
  • Proactive problem-solving skills.
  • Ability to manage multiple tasks simultaneously.
  • Willingness to travel as needed.

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!

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We’re always looking for new talent.
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