Technical Support – Tier 1

Come Hack With Us!

Join us on our mission of protecting organizations against the most advanced attackers in the world!

Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited.

We are a unicorn with more than 320 employees around the globe, with over 800 customers in production in more than 50 countries!

Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ.

Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!

About the Role

You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.

Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.

Roles & Responsibilities:

• Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
• Provide end-user support using Zendesk, make sure to follow Pentera Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
• Contribute to our growing knowledge base of articles.
• Act as a liaison person between several internal departments and end-users.
• When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

• 1-2 years prior familiarity in tech support, desktop support, or a similar role
• Strong technical troubleshooting skills.
• Basic knowledge in Linux.
• Excellent communication skills, and the ability to work within a team.
• Attention to detail and good problem-solving skills.
• “Get things done” attitude and the ability to multitask.
• Ability to work independently with little direct supervision and as a part of a team
• Ability to commute 2 day a week to the office
• The ability to work in shifts, and handle issues/escalations at any time during the week if needed.
• Fluent English (written and verbal)

It will be great if you have:

• Basic knowledge of any programming language.
• Technical writing skills.
• Bash Scripting, PT knowledge.
• Experience with customer-facing assignments
• Experience with information security/cyber systems and Penetration Testing tools

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!