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Customer Solutions Team Leader

USA

About The Position

Location: East Coast

Come Hack With Us!


Join us on our mission of protecting organizations against the most advanced attackers in the world! 

Pentera is the category leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. Thousands of security professionals and service providers around the world use our platform to guide remediation and close security gaps before they are exploited.

We are a global company with customers in production in over 40 countries! Pentera has won various Industry Awards, such as “The Frost and Sullivan Value Leadership Award- 2019” and the “2020 Gartner Cool Vendor Award” and is backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group & AWZ.

Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!

About the Role

We are looking for a super talented team leader for our growing Customer Solutions team, a part of the R&D department.

You will be a part of a fast-growing cybersecurity company, learn and practice high-end cyber skills from the best in the business and support customers globally. You will work with amazing people who work together to improve the cybersecurity field.

Roles & Responsibilities:

  • Lead a highly trained team of professionals in complex technical tasks
  • Perform hands-on activities on intricate platforms
  • Build labs and demonstrations to familiarize yourself and the entire company with new technologies (hardware and software)
  • Work side by side with the R&D and Product teams to ensure the quality of Pentera’s products going to “production” stages
  • In charge of finding the best and finest innovative solutions for any challenges that the customers may encounter along the way to full cyber resilience
  • Act as the lifeline between our customers and our company and communicate their needs to the product and development teams
  • Help guide the customer through the process of familiarizing themselves with the Pentera software
  • Help develop deployment plans for various infrastructures to support the Pentera software
  • Act as a frontline for all customer needs and questions
  • Become a focal point of knowledge for the Americas technical teams
  • Lead deep level analytics projects with the Global Customer Solutions teams

Requirements

  • At least 2 years of team leading experience – Support, deployment or similar
  • At least 3 years of experience as a System administrator/technical support/network administrator
  • At least 3 years of supporting systems on Windows & Linux platforms
  • Experience with customer-facing activities
  • Bringing a “Fix-it-all” attitude to the table
  • Experience with information security/cyber systems and Penetration Testing – an advantage
  • Proficient in troubleshooting, monitoring, and managing TCP/IP networks
  • Vast scripting capabilities – python, bash, PowerShell, etc.
  • Team player, self-sufficient, autodidact with a friendly attitude
  • Fluent English (written and verbal)
  • Fluent Spanish (written and verbal) – an advantage
  • Experience with MongoDB – an advantage

Apply for this position

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    our company

    We’re always looking for new talent.
    Send us your CV and a few words about why you’d like to join us and we will try to find somthing for you.